We're Hiring - Technical Service Manager


Job Title: Technical Service Manager
Chemique Adhesives is a leader in the manufacturer and supply of high-performance industrial adhesives and adhesive application equipment, offering specialist bonding solutions to industries including construction, foam, furniture, and transportation.

Seeking a Technical Service Manager whose responsibilities will include providing technical service across internal (R&D / Manufacturing / Commercial) and external (Customers / Distributors) teams in areas such as product specifications, production techniques & problem solving.

Responsibilities:
- Leading product modification projects through conception to manufacturing.
- Liaising internally to resolve non-compliance and quality issues.
- Management and investigation into customer complaints.
- Visiting customer sites to provide technical service, training and demonstrations.
- Serve and initiate technical contacts with customers, on request of the area manager.  
- Advise (potential) customers about the use of the company’s products.
- Initiate and serve the introduction of new products into the market.
- Initiate and control, customer related product development.
- Provide support for customer technical issues.
- Provide market and application information for the development of new products.
- Support Joint Development Projects with specific customers.
- Preparation and updating of internal and external product documentation.
- Present internal and external presentations.


Candidate Profile:
- A qualification in Chemistry, Polymer Science, Materials Engineering or a relevant discipline (or equivalent).
- Proven practical experience working with Adhesive / Urethane Materials.
- Demonstrated experience in a Development, Manufacturing or Technical Service function gained within an Adhesives / Urethanes Manufacturing environment.

Additional Information:
– Based in Aldridge, Walsall.
– Full-time, permanent position.
– 20 days paid holiday.
– Company pension scheme.
– Company car.

Salary
In the region of £42,000 (depending on experience)

How to apply
Please send a copy of your CV to: This email address is being protected from spambots. You need JavaScript enabled to view it.